Requisition ID: Thanks for your interest in ScotiaTech, Scotiabanks new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast:paced environment, where we're always committed to results, in an inclusive, diverse, and high:performing culture. Purpose Contributes to the overall success of the FX Blotter regional team in Latinoamerica ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities stylemargin:top:0.0cm;margin:bottom:0.0cm: : Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. : Promotes a customer:focused culture to strengthen client relationships and utilize broader Bank resources, systems, and expertise. : Design computational solutions originating from technology projects approved by BNS or its subsidiaries, and maintain applications and computational systems already managed by the bank to ensure compliance with user requirements. : 2nd level Support stylelist:style:type:circle;margin:top:0.0cm;margin:bottom:0.0cm: : Provide effective day to day end user business support : Support the Manager by researching and analyzing operational processes to document and resolve issues related to the supported systems and applications. : Escalate issues to a manager for assistance or further escalation. Quickly analyze problems, resolve escalated issues, and provide management with recommendations for resolution. : Report all high:priority issues that affect availability and customer and user impact to the Manager and Senior Management. : System Availability/Service Levels stylelist:style:type:circle;margin:top:0.0cm;margin:bottom:0.0cm: : Notify the users about the systems/applications outages or disruptions. : Maintain continuous communication and build strong working relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, and change management. : Promote the resolution of system:related issues, ensuring a high level of availability and customer service is provided to internal customers in accordance with the established Service Level Agreement. : Problem Management Review and Reporting stylelist:style:type:circle;margin:top:0.0cm;margin:bottom:0.0cm: : Review tickets in your assigned queue to ensure they are being created, logged, and prioritized correctly using the Kanban system. : Provide reports to Manager regularly with the summary for the unresolved incidents/problems/tasks. : Deliver weekly reports and analysis to the manager that include turnaround times for incident closures, types of requests, and other relevant topics concerning operations, service levels, and capacity. : Contribute to the institutional knowledge base by sharing new procedures and data that can help your colleagues quickly resolve application issues or identify improvements. : Understand how the Bank's risk appetite and risk culture should be incorporate into in day:to:day activities and decisions. : Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk. : Champions a high:performance environment and contributes to an inclusive work environment. Dimensions stylemargin:top:0.0cm;margin:bottom:0.0cm: : The incumbent will have no di