Company Description Visa is a world leader in paymentsand technology, with over 259 billion payments transactions flowingsafely between consumers, merchants, financial institutions, andgovernment entities in more than 200 countries and territories eachyear. Our mission is to connect the world through the mostinnovative, convenient, reliable, and secure payments network,enabling individuals, businesses, and economies to thrive whiledriven by a common purpose – to uplift everyone, everywhere bybeing the best way to pay and be paid. Make an impact with apurpose-driven industry leader. Join us today and experience Lifeat Visa. Job Description Purpose: This position is responsible forcreating an excellent customer experience from post-sales throughintegration of our products and services. The customer for thisrole is both internal (Solution Engineering & Implementationteams) and external in the form of partners and issuers. Theposition will focus on managing migration and ancillary projectsfor our customers, such as: SFTP integrations, content changes, BINdecommissioning, BIN adds, brand adds, configuration changes, andmore. Secondarily, this position will help support our effort tobuild/maintain documentation, standard operating procedures,workflow/process improvement, training, and scale growth. This rolefocuses on ensuring internal and external customers can leverageour solutions quickly and effectively. Essential Functions: - LeadVisa’s Customers through our onboarding and implementation process - Follow standardized Customer implementation procedures -Successfully manage projects to completion in a timely manner -Ensure all implementations are completed accurately and efficiently - Coordinate kick-off calls with customers to ensure a successfulstart to the project - Coordinate resolution of issues by workingwith the required stakeholders - Successfully manage multiplecustomer engagements concurrently - Work with downstream paymentservice providers, card networks & other 3rd parties during theimplementation - Keep management informed of critical issues,strategic opportunities, and issue status - Prepare and present anyrequired reports to requestor and management as required - Identifyopportunities for technology and our internal procedures toenhance, improve and speed the implementation process AdditionalResponsibilities: - Stay informed and attend (or watch recording)all training sessions to ensure you understand all the newestfeatures and functionalities of VCAS to apply them with ourcustomers - Adopt a solution-oriented mindset and continue to thinkhow we can improve our customer experience - Embrace teamwork whilepromoting a positive culture of openness and flexibility - KeepSalesforce current Competencies: - Accurately identify thecustomer’s needs and ensures the correct expectations are set -Consistently meets commitments to internal and externalstakeholders - Adapts own tasks, priorities, and behaviors inresponse to meeting stakeholder commitments - Participates inprocess improvement sessions to assess gaps, roadblocks, andbottlenecks - Is aware of project management concepts andunderstands basic methods and tools - Documents and updates processin line with defined process and methodology - Works towards agreedproject timelines, milestones, and scope - Demonstratesunderstanding of successfully implementing migration projects,ancillary projects and VCAS solutions - Demonstrates understandingof tools used to successfully implement projects - Understandcustomer needs and can articulate the customer’s view - Understand3D Secure, the benefits, how it works, and all stakeholderresponsibilities. This is a hybrid position. Expectation of days inoffice will be confirmed by your Hiring Manager. QualificationsBasic Qualifications: Bachelor's degree in Business, Finance,Technology, or other related discipline In lieu of degree, a highschool diploma/equivalent with four or more years relatedexperience and/or training or equivalent combination of educationand experience will be considered 1+ year experience in project orimplementation management Strong written and verbal communicationskills Have a solution-oriented attitude Good relationshipmanagement skills Preferred Qualifications: Process flow anddocumentation experience in a software or technology relatedenvironment Bilingual in English/Spanish or Portuguese AdditionalInformation Visa is an EEO Employer. Qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, national origin, sexual orientation, genderidentity, disability or protected veteran status. Visa will alsoconsider for employment qualified applicants with criminalhistories in a manner consistent with EEOC guidelines andapplicable local law. #J-18808-Ljbffr Analyst