Sutherland Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the NICE - Cloud Operations Engineer role at Sutherland Company Description We are One Sutherland — a global team committed to creating breakthrough solutions. Our diverse workforce thrives in an inclusive environment that celebrates different perspectives. Sutherland is an equal opportunity employer dedicated to fostering a positive and professional work environment. Job Description Perform operational duties including application server health checks and service recycling. Identify and resolve operational issues such as batch failures, network issues, and client data feed errors. Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs. Maintain operational documentation, including incident tracking and run books. Produce metric reports, including daily production status updates. Review client support tickets and requests within service SLAs. Resolve level 2 and level 3 issues related to application support, databases, and data center operations; document issues in the support portal. Provide on-call support outside regular hours and during non-prime shifts. Qualifications 2+ years of application or production support experience in cloud-based hosting, management, and performance tuning under high availability SLAs. Experience with AWS, GCP, or Azure is advantageous. Knowledge of ETL processes is a plus. Proficiency with Unix, Linux, Windows, Tomcat, SSH, and basic scripting. Experience with SQL Server, Oracle, and MySQL. Understanding of complex data and process flows. Effective communication skills, both written and verbal, with stakeholders and clients. Experience in application debugging, performance tuning, and scalability. Familiarity with application security best practices. Knowledge of fault detection and resolution processes. Ability to work independently and collaboratively. Capability to multitask and provide rapid support in production environments. Availability to support outside regular hours, including non-prime shifts. Additional Information This is a hybrid position based in Bogotá, Colombia. Enjoy the benefits of working at a certified Great Place To Work company. #J-18808-Ljbffr