Job summary We are looking for talent to keep growing together If you are a Professional in Systems engineer or related areas and have at least 2 years of experience in freigth forwarder sales this opportunity is for you your mission Primary Contact for Regional End Users 1st Level Support Responsibilities - Handling Support Requests Act as the first point of contact for all Microsoft Dynamics CRM end users within the assigned region responsible for receiving prioritizing and resolving technical and functional requests This includes user issues functionality breakdowns access requests and general usage inquiries - End User Training and Knowledge Management for the Region Training for Regional End Users Plan and deliver training sessions for users within the region This includes onboarding new users and providing training on system updates or new features tailored to regional needs and specifics - Community of Practice CoP for the Region Building a Regional End User Community Initiate and coordinate a regional Community of Practice CoP to foster knowledge sharing and collaboration among end users in the region Qualifications - Technical Expertise In-depth knowledge of Microsoft Dynamics CRM and a strong understanding of CRM processes and functionalities with an awareness of regional specifics - Experience in 1st Level Support At least 1-2 years of experience in technical support ideally within a CRM environment - Training Experience Proven experience in conducting user training and creating training materials tailored to a regional audience - Problem-Solving Abilities Strong analytical skills to quickly identify and resolve issues considering regional challenges and requirements Skills - Intermediate English level C1 desirable Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora