Job Description: Production Support Role Description: The role is part of the Production Services team, supporting Operations systems and providing assistance to Operations and other divisional users across a wide range of applications. These applications are designed to facilitate the successful execution of critical middle and back-office processes, including Settlement, Regulatory Reporting, MIS, and Instrument Data. Job Requirements: Experience: • 3+ years of Production Support experience in a Financial Institution. Technical Proficiency: • Strong knowledge of operating systems, databases, programming languages, networking, and cloud platforms; • Experience with monitoring tools and basic scripting for automation. Problem-Solving and Analysis: • Quick identification and diagnosis of issues in complex systems; • Root cause analysis and implementation of long-term solutions. Communication and Customer Service: • Clear communication with both technical and non-technical stakeholders; • Patience and empathy when dealing with users, managing expectations. Incident Management: • Ability to handle routine issues and major incidents; • Understanding of incident classification, prioritization, and escalation procedures; • Experience in coordinating responses and leading bridge calls. Time Management and Organization: • Skill in managing multiple priorities and using ticketing systems; • Familiarity with ITIL processes and incident management frameworks. Skills: • Meaningful experience of Java server side, Microservice and system interface development; • Windows; • Unix/Linux; • Shell; • Python; • Sybase/Oracle/SQL; • Cloud. Our core values focus on inclusion and diversity. All qualified applicants will be considered for employment and will go through a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin, or disability status. Your journey with us begins here! #J-18808-Ljbffr