Customer Service Representative Role This is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and requests related to billing, quotes, shipping, deliveries, export and import processes, invoicing clarifications, loss or damage investigations, and general information. You will work in a dynamic environment with a diverse group of people who share your passion for delivering exceptional customer service. Our ideal candidate is someone who is motivated, flexible, and able to adapt quickly to new situations. - Previous experience in customer-facing roles is essential - Availability to work Monday to Friday from 1:00 am to 1:00 pm (rotating shifts) - Location: Perímetro Urbano Medellín, Colombia (100% remote work) - Bilingual skills are required, with the ability to communicate effectively in English and Spanish - A permanent contract with a minimum of 44 hours per week