Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You will work in Mondelēz International Business Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented. How you will contribute Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Experience in your specific area of responsibility Experience in administration with a strong customer service orientation Computer literate with excellent skills in Microsoft Office, especially in Excel Experience working to deadlines with strong prioritization skills Meticulous attention to detail More about this role **What you need to know about this position**: The Benefits Analyst will deliver against the strategies and programs as determined by Region and Corporate Functions, as well as their Benefits Team Lead. As part of the Benefits team, they will provide outstanding support to our employees, assigned by line leadership and functional teams as needed for their assigned countries. Among their responsibilities are: perform day-to-day transactions, data entry, time processing, benefits changes, benefits processing and distribution; and also participate in projects related to our scope of services. Analytical and customer service skills ae key for the success of this role, as well as a strong vision to identify process improvement opportunities, and implement them. **What extra ingredients you will bring**: **Education / Certifications**: University degree or related required (All majors accepted; Human Resources, Business Administration, Finance or others related areas) Intermediate English required Intermediate Excel required **Experience**: 1-3 years of experience handling large volumes of Benefits matters in a Shared Service Center environment Experience with Benefits Administration; experience dealing with brokers Experience working in different time zones/global organizations Experience/knowledge of local Unions and work councils (desired) Experience in customer service environment. Desired experience in process improvement o process automation. Knowledge in SLAs and handling metrics. **Job specific requirements**: - Process owners of benefits execution and validation; - Second level support to employees (IBS Tier 2); - Responsible for the stability of the daily benefits operation in the country/cluster; - Maintain the efficiency in Benefits Package Operation with the Vendors; - Coordinates and prepares material in a timely manner; - Keeps lead advised of any issues/concerns that may arise; Organizing meetings and schedules as appropriate; Provide support and organizational details to the IBS Benefits team lead as needed; - Meeting and greeting visitors at all levels of seniority; - Creation of Shopping Baskets, POs and Good Receipts in SAP; Manage PO for prepaid and requisition of all invoices. Track payment of all medical benefit and life insurance bills. - Support in the preparation of budgets for the annual contract process (Costs of Benefits) - Work for a user-friendly experience by following tracking metrics and maintaining service level agreements (eg, satisfaction survey rate and response time) No Relocation support available Business Unit Summary WACAM is Mondelez International’s Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico. We make and distribute our global brands and local jewels such as Choco-Soda , Doña Pepa , Coronitas and Cua-Cua to over 190 million discerning consumers. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Service Operations (Delivery)