Company Description About Sutherland: Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are our core expertise. We work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. We have created over 200 inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. Our goal is to provide new keys for our clients' businesses, their people, and their customers. We tailor proven and rapid solutions to fit their unique DNA, combining human expertise and artificial intelligence to develop digital chemistry that unlocks new possibilities, transformative outcomes, and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Professionals in this role will: Be the expert: Deliver world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. Support troubleshooting and maintenance of core infrastructure. Assist in the ramp-up activities for new and existing business, fostering relationships between the IT department and Service Delivery programs. Maintain, analyze, troubleshoot, and repair desktop and laptop systems, peripherals, and mobile devices (Android, Apple, Microsoft). Document, maintain, upgrade, or replace hardware and software. Support user account management including rights, security, user groups, and email accounts. Be the point of contact: Use company policy, information security standards, IT leadership guidance, and professional experience to creatively deliver support and solutions, ensuring a positive customer experience. Strengthen relationships: Assist SMEs, Technical Communications Officers, and other IT groups in supporting Service Delivery programs, handling critical incidents, and supporting corporate employees and remote users. Collaborate with service delivery and IT team members to improve processes and support program changes. Qualifications Our most successful candidates will have: A degree in Computer Science or related field An A+ certification Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network+, imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files, and PowerShell At least three years of practical experience supporting corporate technology infrastructure, with knowledge of DNS, DHCP, GPO, and network troubleshooting tools Flexibility to travel as needed and work hours as directed by supervisor and leadership Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr