Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). **About the Role** Collections work is focused on administering, designing, and ensuring compliance with collections processes including: - Collection and maintenance of customer accounts (e.g., track account status, report on outstanding balances, prioritize collection activity). - Follow up overdue accounts (e.g., initiate demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.). **Key Duties and Responsibilities** - Reduce outstanding receivable balances in the payment cycle. - Follow the Company's Credit Police and the defined collection strategy. - Maintain a high level of customer experience and contribute to our cashflow target of the Group. - Aging analysis and forecasting of effective charges to minimize risks. - Provide treasury forecasts. - Direct contact with Credit Management to handle blocked orders. - Conciliation of accounts in coordination with Accounts Receivable and Credit Management. - Follow up with Customer Service, customer complaints through disputes. - Participate in monthly review calls / meetings with markets. - Create a good relationship with internal and external customers. - Promote and develop open and direct communication. - Act in accordance with internal controls, following procedures. - Suggests, support and implement Continuous Improvement Processes and Services. - Update ConvaTec work instructions and SOPs on a regular basis. - Perform other functions as assigned like (SAP or EMAGIA SME). - Lead small projects within the team. **Requirements**: - Minimum 1 years of experience in Collections. - Degree in finance, accounting, business management or economics is a plus but not mandatory. - Intermediate English - Intermediate/High knowledge of Collections process. Knowledge of other OTC sub processes and their correlation. - Microsoft Office is mandatory. - Power BI is a plus but not mandatory. - SAP is desirable but not mandatory. - US market experience is desirable. - Colombian accounting policies and processes experience is highly desirable. LI-JN1 LI-Hybrid **Beware of scams online or from individuals claiming to represent Convatec** **Equal opportunities** Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Notice to Agency and Search Firm Representatives** **Already a Convatec employee?