**Job Type**: Full-time, On-site **Language**: English (required), Spanish (required) **Base salary**: 2.500.000 + uncapped commisions (average 2.000.000 to 4.000.000 per agent) **About Us**: We specialize in flight and short-term rentals, ensuring our customers enjoy seamless and memorable journeys. We are expanding our operations in Hispanic, Latin, and North American markets, and strive to be a global leader in providing bilingual travel solutions. **Job Summary**: **Key Responsibilities**: - Assist clients in planning and booking travel arrangements, including flights, accommodations, and other travel-related services. - Provide detailed and accurate information about travel destinations, itineraries, and travel options. - Handle customer inquiries and resolve issues promptly and professionally. - Maintain up-to-date knowledge of industry trends, travel deals, and promotions. - Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty. - Process payments and manage banking confirmations and travel documents. **Qualifications**: - Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages. - Strong knowledge of the travel industry, including airlines, destinations, and travel regulations. - Excellent organizational and time management skills. - Ability to work independently and as part of a team in a fast-paced environment. - Strong problem-solving skills and attention to detail. **Experience**: - Call center: 1 year (required) **Language**: - Advanced English (required) **Location**: - Medellín, Antioquia (required) Expected Start Date: 10/12/2024