Responsibilities - Updating and administering information on the Operations Platforms - Coordinate with the warehouse. To be the point of contact in ensuring efficient and effective internal communication - Ensuring Client orders are processed by the teams within the company's standard timescales - Maintain and improve client satisfaction via the adherence to, and implementation of, effective Fulfillment and Logistics --policies and SOPs through the teams and business - Managing all reporting related to the Operations Department, and providing updates to Management - Develop contractual relationships with overseas partners, global sea and air freight carriers. - Deal directly with sea and air freight carriers to obtain the best rated and fastest lead times for inbound and outbound shipments - Implement an efficient process to provide operations with immediate shipping rates for customer quotations - Track all in and outbound shipments worldwide to ensure smooth delivery, within project deadlines - Maintain a highly organized log of all shipments globally from start to finish - Provide clients with service delivery updates on all orders within the cycle of every calendar day. - Diploma / Bachelor's degree in the relevant major - 1+ years of experience as an Fulfillment/Client Service Delivery professional with an International Logistics environment - Experience in customer relationship management to international clients, project management, logistics and quality control is required - Possess strong organizational and administrative skills - Good analytical and problem-solving skills - Detail-oriented with strong analytical and problem-solving skills - Ability to multi-task - Able to work from home and must have a stable internet connection - Must be fluent in English and Spanish