O2C Sales Orders Team Lead Location: Bogotá About the job Sanofi Global Services Bogota Hub was established and joined the Sanofi Global Services Hub Network in 2022 to support Sanofi Americas region with best-in-class finance and human resources services with the addition of transversal expertise to manage complex projects and changes, as well as build continuous improvement, automation, and process enhancements. Our continuously growing team of talented Sanofians is developing and innovating to enhance Sanofi's services and contribute to the mission of chasing the miracles of science. Our organization in Business Operations O2C is growing fast, and we're always looking for talented professionals to join our Order to Cash department. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you! Main responsibilities: The role of Order to Cash - Sales Orders Team Lead: Supervise a team that delivers the best service for sales orders management in line with SLA ensuring a positive customer experience Monitor KPIs (such as order cycle time, delivery lead time, zero touch order rate, Number of orders/order line per FTE, of incomplete sales orders etc), analyze and identify deviation compared to agreed targets Address operational issues and follow through to resolution in an effective and timely manner Manage stakeholders, both internal and external Coach Sales Orders analysts, team size is 8-12 FTE’s Drive continuous improvement initiatives Ensure continuous improvement of the order management process. Supervise, coach Sales Order Analysts Share expertise and provide coaching Anticipate workload and allocate resources for effective and efficient delivery Employee lifecycle management (recruit, evaluate, develop, reward, retain team) Address performance issues and make recommendations for personnel actions Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication Create and regularly update job descriptions of direct reports. Continuous Improvement Identify process improvement opportunities through elimination of redundant activities Participate in process automation initiatives and ensure seamless adoption and transition Participate in regional/global projects as required Training Ensure onboarding of new hires and related training are organized Determine the training need of direct reports, provide the professional training of them according to the procedures and work instructions. About you Experience : At least 3-5 Years’s experience in Customer service, Order Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma At least 2 years’ experience as a team lead Soft and technical skills : Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential) Strong problem solving and analytical skills Ability to interact with customers in a professional manner (essential) Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) Good communication skills (advantageous) Attentive to customer needs and feedback (essential) Hands-on experience of SAP (essential) in S4 Hana preferably, SD module (advantageous) Knowledge of Microsoft Office and expertise of MS Excel (essential) Languages : Good command of English written and verbal; French B1 or B2 Why choose us? Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Flexible working policies, including up to 50% remote work. Private medical care, life and health insurance, and gender-neutral paid parental leave At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. #J-18808-Ljbffr