ULLOA, CR **Job details** - Work flexibility: Hybrid - Req ID: R537394 - Employee type: Full Time - Job category: Customer Services - Travel: 0% - Relocation: No Related content - Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. - Job description **What you will do**:Assist new users with account registration and setup while supporting software installation and troubleshooting issues.- Manage the workflow process of patient specific items to our manufacturing teams- Assist in correlating account data between different internal systems- Support project improvement tasks specific to improve current state functions with internal departments and external vendors.- Document relevant information and ensure that the customer is communicated with in a timely manner- Provide feedback to Engineering to enhance product quality and reliability while collaborating with cross-functional teams to resolve customer-reported issues. -Maintain confidentiality regarding proprietary, sales, confidential company information, and patient data.**What you need**: - RequiredAssociate's degree in IT, Cybersecurity or similar- 2+ years of experience in a **customer technical support or IT technical support**Spoken and Written Spanish/English Language Proficiency (C1)- Proficient in Microsoft Office- Preferred: Experience with Excel functions and macros- Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.