About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in providing a world-class employee experience and fostering a positive company culture to enable our team to deliver outstanding guest service. About the location: Located on Colombia’s Caribbean coast in Cartagena, Four Seasons is revitalizing historic landmark buildings dating back to the 16th century. Experience the charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites. Enjoy dining in four restaurants and lounges, entertain in two ballrooms, and relax at the Spa, Fitness Centre, and rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural hub. About the role: This role involves welcoming and registering guests, managing reservations, providing information about hotel facilities and services, handling phone calls, coordinating special requests, resolving guest issues, and managing check-out processes to ensure accurate and efficient transactions. The goal is to offer exceptional, personalized service to ensure a smooth and enjoyable experience for guests from arrival to departure. Responsibilities: Efficiently and courteously check-in guests, using their names whenever possible, assigning requested room types, and charging the correct rates. Handle check-out procedures, assess guest satisfaction, collect keys, settle charges, and present invoices, ensuring accuracy with various payment methods. Assign rooms to reservations 48 hours prior to arrival. Manage daily billing processes. Attend to guests with the highest level of hospitality and professionalism, fulfilling special requests, resolving complaints, and assisting with inquiries about hotel services, hours, staff, events, and directions. Respond promptly and accurately to guest requests in person and via phone. Ensure the safety, privacy, and confidentiality of guest information. Requirements: Professional, technical, technologist students, or students in related fields such as tourism and hotel management, service administration, business administration, foreign languages, etc. Minimum of 6 months experience in hotel reception. Advanced English proficiency. Desirable: knowledge of a third language. What we offer: Competitive salary. Permanent contract. Training and development opportunities. Complementary accommodation at other Four Seasons Hotels and Resorts. Complimentary meals during shifts. Uniform laundry service. Schedule & Hours: Full-time availability required. #J-18808-Ljbffr