Job Description "> Everise is seeking an experienced Assistant IT Manager to join our team. As a key member of our Information Technology department, you will be responsible for ensuring the smooth operation of critical functions within the organization. This includes supervising system analysts, site computer technicians, and other employees. As an Assistant IT Manager, you will work on-site and be the first point of contact for escalations, client requirements, and implementations. You will also support during major incidents, on-site requirements, maintenance, and troubleshooting sessions with clients and other support groups. Key Responsibilities: - Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration, and support. - Support enterprise backup solutions, including application administration and troubleshooting hardware-related issues. - Determine proper installation parameters for software and hardware for smooth integration, transition, and efficiency. - Proactively analyze, detect, identify, and correct technical problems and deficiencies providing feasible solutions. - Generate weekly and monthly reports, including forecast and budget analysis for directors. - Maintain inventory of IT assets. - Provide 24x7 on-call production support. Required Skills and Qualifications "> We are looking for an individual with excellent technical writing skills, problem-solving abilities, leadership qualities, and decision-making capabilities. The ideal candidate should have excellent communication and interpersonal skills in Spanish and English, both verbal and written. The successful candidate will have analytical skills, strong teamwork and collaboration skills, and the ability to present ideas to managerial and executive-level roles. Additionally, they should be able to multi-task and manage time effectively, working under pressure when needed. - Excellent technical writing skills. - Problem-solving. - Leadership. - Decision-making. - Excellent communication and interpersonal skills in Spanish and English (verbal and written). - Analytical skills. - Strong teamwork and collaboration skills. - Ability to present ideas to managerial and executive-level roles. - Multi-tasking and time management. - Willingness to work under pressure. Benefits "> As an Assistant IT Manager at Everise, you will enjoy a competitive salary and benefits package, including opportunities for professional growth and development. Our company values diversity, celebrates uniqueness, and incubates innovation. We believe great things happen when we work with people who think differently from us. Join us in our mission to elevate customer experiences for people around the world. Others "> Desired certifications include but are not limited to: A+ Certification, MCSE, CCNA. Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP. Working knowledge of Cisco-based routing and switching.