Softtek Bogota, D.C., Capital District, Colombia Softtek Bogota, D.C., Capital District, Colombia 1 day ago Be among the first 25 applicants - 3+ years in AWS operations or cloud support. - Desired experience with VPC, Event Bridge, IAM, S3, AWS Lambda, Kinesis, AWS EKS, AWS ECS. - Ability to troubleshoot and prevent issues. - Capability to follow runbooks and resolve common AWS service issues under time pressure. - CloudWatch - Terraform - Gitlab CI/CD Pipelines Nice to Have: - AWS Certified Developer or Solutions Architect. - Experience with basic scripting (Python, bash) to automate repetitive tasks. - Exposure to other AWS Services (SNS, SQS, Route53). - Knowledge of ITIL process and change-management frameworks. - Kafka knowledge. - Exposure to Grafana monitoring, and creating dashboards and alerts. - Middleware Technologies knowledge is a plus: TIBCO EMS, tomcat/tcserver, IBM MQ. Activities to Perform: - AWS Service Management: - Manage and support AWS services including VPC, Event Bridge, IAM, S3, AWS Lambda, Kinesis, AWS EKS, AWS ECS. - Troubleshoot and resolve AWS service issues following runbooks. - Prevent recurring issues through proactive monitoring and maintenance. - Automation: - Monitoring and Reporting: - Use CloudWatch and Grafana for monitoring AWS services and creating dashboards and alerts. - Work with teams using Terraform and Gitlab CI/CD Pipelines to ensure smooth deployment processes. - Stay updated with AWS services and best practices. - Implement ITIL process and change-management frameworks. Required Language: English – Advanced (80-95%) Location: Mexico and Colombia, hybrid Talent Attraction Specialist: Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Information Technology and Engineering - Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Softtek by 2x Get notified about new Support Engineer jobs in Bogota, D.C., Capital District, Colombia. Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 6 days ago Tier 2 Technical Support Engineer - Colombia Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Success Engineer – Level 1 (IT Help Desk) – Colombia Bogota, D.C., Capital District, Colombia 1 week ago IT Support Engineer - (Customer focused) Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 6 days ago Service Desk Engineer Level 1/Turno Nocturno Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr