Overview We’re looking for a Technical Support Engineer for a remote, LATAM.-based contract role . You'll support a cutting-edge AI platform used across 100+ languages and integrated into major enterprise systems. The platform serves global clients across industries—including government, defense, and Fortune 500 companies. In this role, you’ll provide hands-on technical support, troubleshoot platform and API issues, collaborate with engineering teams, and contribute to internal tools and documentation. You’ll be the go-to expert for platform users and an internal champion for quality, scalability, and improvement. Type : Contract Location : Remote (U.S. based only) Authorization : Must be authorized to work in the U.S. Schedule : Must be available to work within a 24x5 shift rotation Compensation : $4,000 USD/month Responsibilities - Troubleshoot platform issues using logs, stack traces, and browser diagnostics - Reproduce bugs, document them clearly, and work with Engineering to resolve - Act as a subject-matter expert on APIs, web stack technologies, and integration best practices - Serve as the primary point of contact for technical issues reported by customers and internal users - Collaborate with Customer Success and Production teams to ensure timely project delivery - Contribute to internal tools and product improvements - Create and maintain knowledge base articles and technical documentation Requirements - 2+ years of experience in a technical support role (preferably with enterprise software) - Strong experience with: - SQL / relational databases (2–5 years) - Linux environment and kernel (2–5 years) - Scripting languages like Bash or Python (2–3 years) - Experience using a monitoring tool like Datadog (required) - Excellent analytical, communication, and customer service skills - Ability to prioritize multiple issues and work independently - STEM degree preferred (but not required) - Familiarity with localization, AI/ML platforms, or multilingual environments is a plus