What does a TaskUs Quality Analyst do? You will be responsible for creating an end-to-end improvement plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solutions work as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems. Roles and Responsibilities: - Audit calls/interactions/transactions for aligned agents -Coach agents for performance improvement - Report performance for aligned span on a daily/weekly/monthly basis - Provide inputs, basis audits, for briefings and training need identification - Partner with TLs in leading Team Meetings for metric improvement - Participate in strategic projects for the campaign/LoB - Identify and escalate any potential quality issues per the defined process - Isolate and report defects; verify defect fixes - Suggest process/system improvements based on common customer concerns - Accomplish other responsibilities assigned by management - Drive quality initiatives, contests, and campaigns for the assigned span - Be updated on knowledge and serve as SME for the campaign/LoB Technical skills & Qualifications: - Minimum of 1-year experience as Quality Analyst (preferred) - Basic Excel/Google Sheets skills - Problem-solving skills - Preferably familiar with the application of basic quality tools such as cause and effect, histogram, correlation, etc. About TaskUs TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia. TaskUs is an equal-opportunity employer