Title: Specialist SLS (OFR) Location: GSC BOG Support with spot quotes, monthly status and performance reports for OFR related to the operation. Key Responsibilities: · Receive quote request · Review that all information provided by the internal/external customer is clear and complete or ask for it when need it · In case there is not any specific rate, contact the corresponding stations following up to meet the time · Answer with the quote within the corresponding time (high, medium or low priority) · Follow up on the quote status until getting a customer decision taking into account the TAT of the scope · Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive · Find improvements and efficiencies and discuss open topics and issues. · Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line Skills / Requirements: - Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. - Good level of MS Excel and other MS Office tools. - High level of English (dialogue, writing, listening). - Customer service and communication skills. - Teamwork and autonomy