Direct message the job poster from Not disclosed yet Talent Management | HR Operations | Technical Recruiting Are you passionate about solving complex technical challenges and making a real impact on product reliability and customer success? We’re looking for a Level 3 Application Support Engineer to join our growing Services team and play a key role in delivering world-class support to our customers. As an L3 Support Engineer, you’ll work at the intersection of product, engineering, and customer success—diagnosing intricate issues, performing in-depth system analysis, and driving continuous improvement. You’ll be the go-to expert for escalated technical issues and a key contributor to optimizing our platform’s performance and stability. What You’ll Do Troubleshoot and resolve advanced technical issues across application and infrastructure layers Perform log analysis, code reviews, and root cause investigations Own escalated tickets from L1 and L2 support teams, ensuring timely and high-quality resolutions Collaborate closely with Product and Engineering teams to drive sustainable fixes Monitor system performance and proactively detect anomalies Investigate integration issues with third-party systems and APIs Create knowledge base articles, diagnostic tools, and internal documentation Join technical calls with clients as needed to support critical issues Contribute to the improvement of processes, tools, and support methodologies What We’re Looking For 2–3 years of experience as a Support Engineer in a SaaS environment Proven experience troubleshooting SaaS applications, APIs, and integrations Strong knowledge of REST/SOAP APIs, webhooks, and tools like Postman Advanced skills in Linux-based system diagnostics and command-line tools Proficiency in database querying (PostgreSQL, MySQL, SQL Server) Familiarity with cloud environments (AWS, Azure, or GCP) Experience with monitoring and logging tools (e.g., Datadog, Cloudwatch, Splunk) Familiarity with debugging tools like Rollbar and CI/CD workflows Excellent communication skills—both technical and non-technical Nice to Have Experience in the hospitality industry (e.g., Property Management Systems like Oracle or Shiji) Knowledge of mobile integrations and messaging platforms (e.g., Twilio, Smooch) Understanding of Agile methodologies (Scrum/Kanban) We Offer: Full-time contract Premium Health Plan (prepagada) Life insurance Whole workset - including office furniture Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Media, Software Development, and IT System Custom Software Development Referrals increase your chances of interviewing at Not disclosed yet by 2x Sign in to set job alerts for “Application Support Engineer” roles. Bogota, D.C., Capital District, Colombia 2 weeks ago L2 Technical Support Consultant & Backend Engineer (LATAM, remotely) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 week ago Support Engineer (Security Operations Сentre) Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 10 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr