**Summary of the position** **If you are located in Medellin, Colombia** **You have a really good English level and full time to work with us on site!** **This is your chance.** Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information. Resolving customer complaints: When customers have complaints or concerns, Customer Service Representatives are responsible for addressing them and finding a resolution that satisfies the customer. They must have strong problem-solving skills and be able to handle difficult situations with tact and diplomacy. Processing orders and returns: Customer Service Representatives may be responsible for processing customer orders and returns, including verifying customer information, and coordinating with other departments to ensure timely delivery of products. Maintaining customer records: Customer Service Representatives are responsible for maintaining accurate customer records, including contact information, purchase history, and any other relevant information. Providing exceptional customer service: Customer Service Representatives must provide exceptional customer service at all times, maintaining a positive and professional demeanor and ensuring that customers are satisfied with their experience. Tipo de puesto: Tiempo completo Salario: A partir de $3.000.000 al mes