As Virtuagym keeps on growing, we are now looking for a new face to complement our Medellin Client Success team. **As International Support Consultant in the Medellin Client Success team**, you will be responsible for ongoing support and retention of our clients, driving long-term success and happiness of our clients by creating a highly professional, proactive, and innovative environment within the team. You will be responsible for managing and building a strong client portfolio while assisting your team in the support and growth of all clients within our markets. Will you join us in our quest to create a healthier and happier world? This is a remote position (within Colombia), where you will be working for our **Medellin** office. We are looking for a **full-time** employee. We are a remote-friendly company, meaning you can work from your home at all times within Colombia. **About Virtuagym** Virtuagym is a leading and fast-growing innovator in the **digital health and fitness domain**, offering a** Software as a Service** solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place. Virtuagym is an **ambitious, passionate and multicultural team** of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a **scale-up**, we embrace **our diversity**, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. Every day with us will be an opportunity to cultivate and **evolve your personal and professional skills**, as well as to make a significant **impact on a global scale**. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a **joyful and energetic team**. **What this role looks like** Key focus of this role is to provide our clients with excellent customer service and experience! You are the one who will ensure their long-term success and happiness with Virtuagym system! We are dedicated to making the running of a fitness business a wonderful, stress-free experience for our clients. That is where YOU come in! With a small team of caring and fun colleagues, spearheaded by your very own Team Lead, you will be the key factor in our clients’ journey to success! And as a part of a larger overall team of specialists and onboarding consultants, you will continue your contribution not only to the clients in our market but to the overall team and Virtuagym family! **Some of your key tasks as an **International Support Consultant** - Investigating and resolving system issues and bugs in collaboration with the product department; - Developing customer relationships that promote retention and loyalty through superior product and industry knowledge; - Mentoring and coaching other Client Success Consultants to expand their overall product knowledge and capabilities in managing clients, including leading internal trainings; - Providing creative solutions, handling objections, and de-escalate difficult client situations; - Provide more in-depth training for customers when needed; - Encourage upselling and cross-selling to increase customer lifetime value; - Dealing with churn risks, cancellations, and license questions (including chasing clients with outstanding payments); - Supporting continuous improvements within the department processes by giving feedback and participating in projects. **What you will bring to the **Client Success Medellin** team** - Tech-savvy, a critical and logical thinker; - Likes investigating problems and finding answers/alternative solutions; - Proactive self-starter with a can-do mentality; - Structured, organized, with good time management and attention to detail; - Strong written and verbal communication skills in English (native or near-native), Spanish is a plus but not necessary; - Confident and likes a challenge; - Great at following instructions and processes; - Positive attitude and great energy, a team player; - Flexible and highly adaptive to change at a moments notice; - Prior experience in SaaS/software CS a must (this is not a call center position!). **_ **Here’s why you should come work with us** Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks: - Join one of the **fastest-growing SaaS scale-ups **within the awesome fitness tech domain!; - Join a** diverse and international team **made up of over 30 nationalities, working in an informal and fun environment; - We are **remote-friendly**: with ou