Job Description We are seeking a Strategic Customer Experience Specialist to join our team. This is an exceptional opportunity for a skilled professional to shape the strategic landscape of customer experience and drive excellence in customer satisfaction and operational efficiency. The ideal candidate will have a deep understanding of customer behavior and preferences, as well as expertise in advanced analytics and data-driven decision making. This role requires strong leadership and communication skills, with the ability to influence strategic direction at the leadership level. The position is based in Bogotá, Colombia and offers a range of benefits, including equity, health insurance, and parental leaves. Required Skills and Qualifications - Bachelor's degree in Business Administration, Engineering, Data Science, or a related field. - Proven track record of leading strategic, cross-functional projects. - Expertise in big data technologies and advanced analytics. - Strong leadership and communication skills, with the ability to influence strategic direction at the leadership level. Benefits - Equity at Nubank - Health insurance - Vacations of 15 workdays - Nu Language - Language learning program - Parental leaves Diversity and Inclusion at Nu We value diversity and inclusion and believe that it makes us stronger and more innovative. We are committed to creating an environment where everyone feels welcome and empowered to succeed.