Job Duties and Responsibilities - Collection, analysisand change recommendations of configuration information -Collection and analysis of customer network information -Collection and analysis of packet trace information - Recommendactions based on analysis - Customer education, deliver knowledgetransfer like webinars or workshops - Software recommendation,conduct bug scrubs reports - Upgrade testing, on a lab environmentperform tests to upgrade customer devices and provide a report -Develop best practice deployment and troubleshooting methodologydocumentation - Follow up technical cases and manage the rightexpectations until the closure of the cases - Conduct weekly statusconference calls with customers to report the status of open issuesand projects - Conduct quarterly reports for your managed accounts - Work closely and provide direct technical email and phone supportto our customers in the LATAM Region - Analysis of supportrequests, completion of requests for information and documentation - Will exercise independent judgment in methods, techniques andevaluation criteria for obtaining results Job Skills - Minimum offive years relevant professional experience preferably in thenetwork industry - Strong network security and routing experience -Exceptional customer service orientation and strong communicationskills - Asset to have CCNA, CCNP, CCIE, and/or CISSPcertifications - Proficient with MS Word, PowerPoint, and Excel -Scripting and Windows server app experience - Willing to travel -Advanced English level #J-18808-Ljbffr Accounting