Manager, Optimization Global Customer Service Join to apply for the Manager, Optimization Global Customer Service role at Baxter International Inc. Manager, Optimization Global Customer Service 1 day ago Be among the first 25 applicants Join to apply for the Manager, Optimization Global Customer Service role at Baxter International Inc. Get AI-powered advice on this job and more exclusive features. This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission. Your role at Baxter Responsible for managing optimization efforts for customer service shared service. You will build and lead a global supporting team of specialists who investigate operational deficiencies, design improvements, and implement systems and/or tools. You will be accountable for identifying and managing value-driven projects that lead to efficiency gains and cost savings. What you'll be doing: Manage and lead the performance of Optimization Specialists. Develop and maintain methods and systems for measuring project performance. Identify and address gaps in customer service processes, including cross-functional workstreams within the supply chain. Deliver clear and concise project updates to senior leadership. Collaborate with Commercial and ISC leadership to coordinate with all functional areas and oversee implementation. Conduct root cause analyses and utilize Six Sigma-Lean principles for improvement and optimization of global customer service teams. Design and monitor continuous improvement projects utilizing lean methodologies. Execute strategies to ensure cost containment, cost savings, productivity, and efficiency objectives are met, providing a seamless customer experience. What you'll need: Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field. At least 5 years of experience in Customer Service and leading global process optimization projects. Lean certification is a plus. Advanced proficiency in English. At Baxter Healthcare, we are committed to fostering an inclusive and diverse workforce. We believe diversity drives innovation and enhances our ability to serve our global community. As an equal opportunity employer, we welcome applicants from all backgrounds and provide reasonable accommodations during the recruitment process for individuals with disabilities. Join our team and make a meaningful impact on patients worldwide. Apply today and advance your career! Reasonable Accommodations Baxter is dedicated to providing reasonable accommodations to individuals with disabilities globally. If you require accommodations during the application or interview process, please click the link provided and specify your needs along with your contact information. Recruitment Fraud Notice We have identified instances of employment scams where fraudulent parties impersonate Baxter employees or recruiters. Please review our Recruitment Fraud Notice to learn how to protect yourself. #J-18808-Ljbffr