Overview Connecting clients to markets – and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. Responsibilities Position Purpose: In this role you will create compelling data-driven personalized content that highlights and promotes StoneX goals and values and drives customer engagement and revenue. Using SalesForce Marketing & Service Cloud platforms, and omni-channels (primarily email, SMS, WhatsApp & Push), you will craft compelling narratives and build engaging visual content and customer journeys. In addition, you will act as a key point of contact for our partner vendors (existing and new) to ensure that StoneX maximizes our technology investment and regional opportunities. Primary duties will include: Management of the end-to-end campaign creation process including as needed writing briefs, editing templates, coding Cloud forms, and advanced email asset development which will be used and communicated across SF platforms Management of email content and customer journeys that engages customers and regional stakeholders including delivery of new innovations and best in class use of our tools and platforms Monitoring the performance of content and campaigns across various channels using analytics tools and continual Test & Learn optimization Collaboration with internal stakeholders to develop content messages, email widgets and modules, themes and topics, which communicate regional market and StoneX business objectives Be the point of contact for stakeholders and regional markets when the CVM Lead for a region is not available, dealing with situations as they arise, independently, while applying best judgment Consult on complex issues as required for your specialism (Movable Ink, HTML, AMP script etc) providing advice to support the resolution of any issues Identify ways to mitigate risk and develop operational procedures in support of the control and governance agenda and regulatory needs for our industry sector Collaborate with other areas of the business, for business aligned support and to keep up to speed with regional business activity and strategy Engage in complex analysis of data from multiple sources of information, internal and external sources, to solve problems creatively and effectively Qualifications To land this role you will need: Two+ years experience in a similar role Strong Salesforce Marketing and Service Cloud knowledge and experience including Automation Builder and Einstein Proven track record of delivering email campaigns and journeys within large, cross functional teams that improve client retention and LTV Strong organizational skills with the ability to manage multiple projects and deadlines, while effectively prioritizing email requests that align with internal goals Excellent communication skills, comfortable working across teams and with diverse stakeholders Experience working cross-functionally with campaigns, operations, content & creative teams Strong understanding of email best practices and compliance standards Proactive and goal orientated Commitment to continuous improvement and best practice Fluent English and Spanish (please submit your application in English) What makes you stand out: Familiarity with CRM marketing tools and platforms including Movable Ink and Power BI is a plus Education / Certification Requirements: Educated to degree level or equivalent Working environment: Hybrid #J-18808-Ljbffr