Hotel Brand: IHG Army Hotels Location: United States, South Carolina, Columbia Responsibilities: - Welcome guests in a friendly, prompt and professional manner. - Register guests, issue room keys, provide information on hotel services and room location. - Answer phones in a prompt and courteous manner. - Up-sell rooms where possible to maximize hotel revenue. - Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. - Issue, control and release guest safe-deposit boxes. - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. - Respond appropriately to guest complaints. Make appropriate service recovery gestures. - Book guest reservations for individuals and/or groups requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. - Promote teamwork and quality service through daily communications and coordination with other departments. - Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and Requirements: High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. Job Requirements: - Frequently standing up behind the desk and front office areas. - Carrying or lifting items weighing up to 50 pounds. - Handling objects, products and computer equipment. - Using a keyboard to operate various property management and reservations systems. Other Skills: - Communication skills are utilized a significant amount of time when interacting with guests and employees. - Reading and writing abilities are utilized often. - Basic math skills are used frequently. - Problem solving, reasoning, motivating and training abilities are often used. - May be required to work nights, weekends, and/or holidays. If you don't quite meet every single requirement but still believe you'd be a great fit for the job, please apply. Start your journey with us today. #J-18808-Ljbffr