Job Summary : We are seeking a polite, professional Customer Service Call Center Agent to represent our clients by providing excellent service to their customers via phone. The agent may handle a high volume of inbound or outbound calls and aims to create a positive experience for each caller. Responsibilities include understanding customer needs, addressing inquiries, and providing accurate, efficient responses. Responsibilities : Answer inbound calls with energy and enthusiasm. Make outbound calls and communicate effectively with customers. Build lasting relationships based on trust and reliability. Meet or exceed call center metrics while delivering excellent service. Achieve department productivity and quality standards. Strive for first call resolution and take ownership of customer issues. Follow instructions for one-call resolution. Provide timely and effective solutions to customer inquiries and concerns. Educate customers about our clients' products and services. Skills Requirements : Experience in customer service in a call center or retail environment is preferred, demonstrating empathy and compassion. Ability to work independently and in a team. Strong problem-solving skills. Maintain accuracy and meet production standards. Consistent attendance is essential. Flexibility to work any shift, including nights and weekends. Education Requirements : High school diploma, G.E.D., or equivalent. Physical Requirements : Occasionally exert up to 10 lbs. of force. Visual acuity for data analysis and computer use. Speak, listen, type, and sit for extended periods. Consistent attendance is essential. #J-18808-Ljbffr