Credit and Collections is responsible for performing daily activities such as Dunning and Collection, Dispute management and Credit Management. The team delivers all activities in a timely manner and with the required quality. Key Responsibilities - Handle complex customer portfolios with high impact in the business. - Establish close and trustful relationships with customers, proactively anticipating issues. - Ensure timely collection of receivables by working closely with customers and other finance teams and resolving non-payment causes. - Drive timely collection by following up on overdue invoices with customers, collection agencies, and end consumers. - Manage customer relationships, which includes problem resolution and root cause analysis, identifying and proposing solutions to area managers. Additional Responsibilities - Assess and review credit risk on customers on a regular basis, calculate, and suggest required credit limits. - Decide on releasing blocked orders and ensure timely release. - Provide insight into account receivable positions of customers to sales and finance teams. - Act as the first point of contact for process-related issues and escalations. - Manage relationships with customer service and other stakeholders in the business. - Identify improvement opportunities and support their implementation. - Lead process and improvement-focused projects for Credit and Collections. - Support ongoing projects for implementing technology solutions. - Ensure lowest possible write-off for uncollectable balances. - Provide insight into calculating required provisions for uncollectable balances. - Support requests from partner finance departments. - Maintain strong financial controls over work performed. Knowledge, Skills, and Abilities - Strong finance acumen. - Experience in a shared service environment or similar is a plus. - Ability to read, write, and communicate in English and Spanish in a business setting. - Attention to detail and customer orientation. - Strong problem-solving and analytical skills. - Results-driven and self-motivated team player. - Curious and growth mindset; willing to learn and approach subjects outside of comfort zones. The ideal candidate has a university degree, 3-5 years of relevant work experience in accounting/business areas, broad and deep theoretical understanding of job functions, fluency in English, and solid experience with SAP.