Job Title: Operations & Quality Manager Location: Remote (CST Time Zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company: Sagan represents a fast-paced, performance-driven service business focused on outreach and client operations. The team emphasizes quality, efficiency, and continuous improvement across all functions. Position Overview: Were hiring an Operations & Quality Manager to lead a remote team, drive quality assurance, streamline workflows, and improve performance reporting. This is a hands-on leadership role suited for someone who thrives in a startup environment, has a bias for action, and is comfortable managing lean teams across multiple functions. Key Responsibilities: - Lead and manage a remote team of 11, including oversight of a Team Lead. - Oversee recruitment, onboarding, training, and ongoing performance management. - Review SOPs, identify inefficiencies, and implement automation tools (Zapier or equivalent). - Maintain quality standards, enforcing controls to keep error rates under 2%. - Forecast staffing needs and ensure proper contractor coverage. - Collaborate cross-functionally with sales and coaching teams to align operations. - Define, track, and report on key performance metrics weekly. - Partner with the CEO and strategy leads to test and scale process improvements. Qualifications: - 3+ years of experience in operations, QA, or remote team management. - Prior experience managing teams of 10+ in a lean, fast-paced company (not enterprise). - Strong working knowledge of Notion, Airtable, and Google Sheets. - Strong analytical and reporting skills; data-driven decision maker. - Excellent organization and attention to detail. Nice-to-Haves: - Experience with Zapier or other workflow automation tools. - Familiarity with QA frameworks or training programs. - Background in client-facing service businesses or startups. - Ability to build dashboards or internal analytics tools. Resume Submission Guidelines: To help us review your application efficiently, please submit your resume in text-based PDF format only. Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked. Important: For timely processing, both your resume and introductory video must be submitted in English.