Direct message the job poster from Solvo Global Job description: The ideal candidate will have experience with ticketing systems, particularly Freshdesk, and will be responsible for managing Tier 1 tickets, supporting user devices, and navigating SharePoint. This role requires a minimum of 1-2 years of relevant experience. Responsibilities: Manage and resolve Tier 1 tickets using our ticketing system, primarily Freshdesk. Provide support for user devices, ensuring smooth operation and troubleshooting issues as they arise. Remote into user devices as needed to resolve issues. Navigate and manage SharePoint, providing support and ensuring efficient use. Handle business email systems, including Office 365 and Gmail. Address common user issues such as password resets and printer problems. Skills and qualifications: Minimum of 1-2 years of experience in a similar role. Proficiency with ticketing systems, especially Freshdesk. Strong understanding of user device management. Experience with SharePoint and business email systems (Office 365 and Gmail). Ability to integrate into our existing processes and workflows. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work both independently and as part of a team. Seniority level Mid-Senior level Employment type Full-time Job function Accounting/Auditing Industries IT Services and IT Consulting #J-18808-Ljbffr