Job Title: Supervisor, Planning & Scheduling Job Description The role of a Supervisor WFM involves overseeing the Real-Time team and maintaining internal policies and procedures. This position supports operations and RTA analysts in identifying trends and provides input on metric improvements, including forecast versus actuals. Key Responsibilities 1. Maintain successful delivery of WFM support as a liaison between Global and Local Teams for Planning and Scheduling Processes. 2. Lead and manage the Real-Time Analysts, providing coaching and feedback weekly. 3. Participate actively in Forecast and Capacity plan meetings. 4. Oversee Real-Time, Analytics, and Reporting processes. 5. Implement strategic planning processes and share best practices within the teams. 6. Ensure accuracy of all WFM processes. 7. Provide climate actions to ensure a work environment aligned with company values. 8. Ensure all WFM team members comply with WFMU policies. Career Advancement Policies - Required tenure: 6 months. - Required performance: KPIs or goals on target for the last 3 months. - No active disciplinary actions. - Participation limited to one process at a time. - Compliance with the Corporate University learning paths. - Must remain at least 6 months in the current position before applying for another. - If the same call is launched multiple times, not selected candidates cannot reapply for 2 months. - Participation in processes outside working hours may be required. - Additional guidelines related to legislation or client policies will be documented accordingly. Language Requirements English Work Schedule Full-time