5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Keep Calm Services You will be responsible for completing the legal intake process for personal injury leads, as well as coordinating their medical appointments with our scheduling department. This role involves speaking to clients via phone/text/email, reading call scripts, focusing on clients needs to close sales, documenting client information, gaining signatures, and communicating with our scheduling department to ensure patients are scheduled for their medical appointments. Also responsible for entering basic customer information into database, leaving detailed notes every time files are accessed, contacting patients, internal medical scheduling department, and referral sources via phone, texts, WhatsApp, Slack, or email. Responsibilities: Customer service over the phone. Asking questions to engage customers and keep the conversation going. Following up with clients to generate repeat business. Communicate with Medical Centers and Law Firms to get all proper information. Make sure Client Relations Manager is always up to date with all information properly entered. Ensuring a high level of quality in the way that information is gathered and recorded for use in paperwork. Gathering and documenting all necessary customer information needed to sign the required paperwork. Requirements: Excellent communication skills in English (B2) and Spanish. 1 Year of Personal Injury experience is required. 1 Year of Property Damage experience is a plus. 1 Year of experience dealing with American Insurance companies is a plus. Bachelor in Law. Experience working with American companies is required. Monday to Friday, 9am to 6pm EST Competitive salary (COP$4.000.000 per month) Work from home in Latin America Growth opportunities PTO Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Legal Services Referrals increase your chances of interviewing at Keep Calm Services by 2x Get notified about new Case Manager jobs in Colombia . Case Manager with Personal Injury Experience Bilingual Legal Talent Manager (U.S. Personal Injury Law Firms) Senior Specialist, International Operations - US & PEO Compliance Bilingual Pre-Litigation Case Manager – Personal Injury Bilingual Subrogation Specialist – U.S. Personal Injury Law Advanced Technology Specialist- Colombia We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr