Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Business Application Specialist to join their dynamic team.The role of a Business Application Specialist is crucial in ensuring that software applications function effectively, supporting business operations and enabling user productivity. This position requires strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support and continuous improvement of applications. Position Responsibiltiies - Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users. - Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders. - Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users. - Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides. - Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates. - Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications. - Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security. - Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences. - Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements. - Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements. Skills and Qualifications: - Strong knowledge of software applications, operating systems, and account management. - Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently. - Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders. - A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs. - Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution. - Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues. - A team player who can work collaboratively with colleagues across different functions to achieve common goals. - Flexibility to adapt to changing technologies, processes, and business requirements. Educational Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Relevant certifications in application support or IT service management (, ITIL) are advantageous. Experience Requirements: - At least 2-3 years of experience in an application support or technical support role. - Experience with enterprise software applications and ticketing systems. - Familiarity with IT service management frameworks and best practices. - Work Environment - Works closely with IT teams, security professionals, and other stakeholders. - The role may require occasional after-hours or weekend work to address updates / system maintenance, troubleshooting, or critical issues. Why work for Aprio:Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.What’s in it for you:- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.- Competitive compensation: You will be rewarded with competitive compensation. Required Skill Profession Computer Occupations