Make Your Impact in the World of Employee Ownership Our client, Certified EO, is the leading authority on employee ownership in the United States, certifying companies that put ownership in the hands of workers. With a fast-growing network of over 600 member organizations and 200,000+ employee-owners, they are redefining what it means to build wealth, trust, and long-term business success. By amplifying the voice of employee-owned companies ,Certified EO is driving a national movement to reshape workplaces and create a fairer, more inclusive economy. Job Description As a Membership Operations Associate , you’ll play a pivotal role in supporting member onboarding, engagement, and renewals. You’ll help ensure a seamless experience for members, maintain critical data and resources, and power the visibility of employee-owned companies across the globe. Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday, 08:00 AM to 05:00 PM Work setup: Work From Home / Remote Exciting Perks Await! 5 days work week Weekends off Indefinite term type contract Work from home arrangement 20 vacation days in total (5 leaves convertible to cash) Prepaid medicine Fully-customized Emapta laptop and peripherals Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) The Qualifications We Seek Required Qualifications: English proficiency at C1 level 1+ years of experience in administrative or customer support roles Excellent verbal and written communication skills Strong organizational skills and attention to detail Comfortable using modern tech tools (Notion, Asana, Zoom, Google Suite, etc.) Key Competencies: Communicates effectively Action-oriented Customer-focused Your Daily Tasks Manage member account information and records Assist with member onboarding and initial setup, including invoicing Monitor member engagement and recommend follow-up actions Support membership renewals by creating value reports and compiling data Review customized materials to ensure quality Upload documents to the member portal for easy access Manage Certified EO’s public-facing directories and databases Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra #J-18808-Ljbffr