IT Service Manager Job Description The role of an IT Service Manager is to oversee the delivery of high-quality technology services to employees. This involves driving excellence, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. - Key Responsibilities: - Continual improvement of services and processes - Building strategic partnerships throughout the organization - Managing services throughout their lifecycle - Influencing decisions as a customer advocate - Facilitating transparent communication and collaboration - Providing clear, weekly reporting focused on results and milestones Requirements and Qualifications To be successful in this role, you will need: - Essential Qualifications: - 5 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) - ITIL Foundation or Intermediate Certification - ServiceNow Experience Preferred Qualifications: - Project Management Professional (PMP) certification or equivalent project management certification - Strong knowledge of Microsoft Office – Outlook, Excel, PowerPoint, SharePoint, & Visio - Proven experience in data analysis tools, including Excel, Power BI, and PowerApps - Experience with AI-driven tools for automation, such as Copilot and ChatGPT - Understanding or awareness of Nexthink service offerings Benefits This role offers a hybrid working arrangement, allowing you to balance remote and office work. The successful candidate will demonstrate a high degree of autonomy and ownership, possess excellent communication skills, and have a strong ability to work independently with limited direction.