Quality Assurance Manager We are seeking a highly skilled Quality Assurance Manager to oversee the site's Quality Management System and lead internal audits. This role requires strong knowledge of hygiene practices, chemical safety, and leadership experience in managing QA teams. The ideal candidate will have a strong background in food manufacturing and be able to maintain and improve the site's Quality Management System in line with BRC, customer, and internal standards. They will also be responsible for conducting and coordinating internal audits, investigating and managing customer complaints, and leading external audits and customer visits. About the Role This is a fantastic opportunity to take the lead on all things QA and ensure our products consistently meet the highest standards of safety, legality, and quality. As Quality Assurance Manager, you will be responsible for maintaining a robust QA team structure and shift coverage, as well as supporting product trials and validations. Key Responsibilities - Maintain and continuously improve the site's Quality Management System in line with BRC, customer, and internal standards. - Lead technical and quality improvement initiatives to reduce complaints and ensure consistent compliance. - Ensure robust QA team structure and shift coverage. - Conduct and coordinate internal audits (systems and GMP) with timely corrective actions. - Investigate and manage customer complaints and site non-conformances. - Lead external audits and customer visits, ensuring full audit readiness. Requirements - Level 3 Food Safety and Hygiene (required) - Level 3 HACCP - Strong knowledge of hygiene practices and chemical safety - Proven experience in a technical/QA role within food manufacturing - Leadership experience managing a QA team - Excellent communication, organisational, and problem-solving skills Benefits - 33 Days annual leave - 2 Employee Volunteering Days per year - Online and High-street retailer discount scheme - Employee well-being and community support groups - Informal and Formal training opportunities with personalised online LMS platform - Charity Initiatives and Team events - 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support) - Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts. - Online Wellbeing benefits - Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools