Softtek Bogota, D.C., Capital District, ColombiaSenior UC Operations Engineer Softtek Bogota, D.C., CapitalDistrict, Colombia 3 days ago Be among the first 25 applicants GetAI-powered advice on this job and more exclusive features. Directmessage the job poster from Softtek We’re looking for a SeniorUnified Communications (UC) Operations Engineer with strongexpertise in Cisco voice solutions to join our globalinfrastructure team. This role is hybrid in Bogotá and will focuson the deployment, support, and optimization of collaboration andcontact center technologies — with an emphasis on Cisco Jabber,Webex Calling, and Cisco Contact Center platforms. You’ll also playa key role in our journey toward UCaaS and CCaaS transformation,helping design and implement modern cloud-based communicationstrategies. - Act as a subject matter expert in Cisco UC andContact Center environments. - Lead deployment and migration ofCisco collaboration platforms, including Jabber, Webex Calling,CUCM, UCCE, and CVP. - Configure gateways and consolidate telephonytechnologies across global sites. - Work with stakeholders togather requirements and implement changes to call flows and dialplans. - Provide L2 escalation support in complex technicalenvironments with third-party integrations. - Create and maintaindetailed technical documentation and diagrams. - Collaborate withvendors to ensure SLA compliance. Qualifications: - 5+ years ofexperience in Unified Communications and/or Contact Centerenvironments. - Hands-on experience with Cisco Voice technologies,especially Jabber, Webex Calling, CUCM, UCCE, and Cisco ContactCenter. - Strong troubleshooting skills in multi-vendor, integratedenvironments. - Knowledge of SIP trunking, TDM, and telecomregulations. - Experience with network infrastructure (QoS,routing, DHCP, DNS) and packet analysis tools. - Understanding ofcollaboration-related security components (firewalls, VPN,certificates, encryption). - Familiarity with project methodologiessuch as Agile, DevOps, or SDLC. - Excellent communication anddocumentation skills — capable of working with both technical andnon-technical teams. - B2 / C1 English level (written and spoken).- Bachelor’s degree in a relevant field or equivalent experience. -Preferred: Professional certification such as CCNP Collaboration.Ready to join us? Apply now or send your resume [email protected] Tag or share with someone who might bea great fit! #Hiring #UCEngineer #UnifiedCommunications #Cisco#NiceinContact #Genesys #WebEx #ContactCenter #UCaaS #CCaaS #VoIP#ITCareers #RemoteJobs #TechJobs Seniority level - Seniority levelAssociate Employment type - Employment type Full-time Job function- Job function Administrative, Information Technology, and Training- Industries IT Services and IT Consulting Referrals increase yourchances of interviewing at Softtek by 2x Get notified about newOperations Engineer jobs in Bogota, D.C., Capital District,Colombia. Process Control & Automation Engineer-Relocate toSaudi Arabia Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week ago ReformingProcess Engineer-Relocate to Saudi Arabia Bogota, D.C., CapitalDistrict, Colombia 1 week ago Bogota, D.C., Capital District,Colombia 13 hours ago Bogota, D.C., Capital District, Colombia 2months ago E-commerce Operations Manager (Amazon-Focused) Bogota,D.C., Capital District, Colombia 1 day ago Bogota, D.C., CapitalDistrict, Colombia 1 week ago Bogota, D.C., Capital District,Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 daysago Bogota, D.C., Capital District, Colombia 1 month ago Bogota,D.C., Capital District, Colombia 3 days ago Bogota, D.C., CapitalDistrict, Colombia 1 month ago Bogota, D.C., Capital District,Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4days ago Bogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 month ago PolyolefinsTechnology Engineer-Relocate to Saudi Arabia Bogota, D.C., CapitalDistrict, Colombia 4 weeks ago Bogota, D.C., Capital District,Colombia 1 week ago Entry Level Customer Success Engineer – OnDemand Land Application (Hybrid Work Schedule) Bogota, D.C.,Capital District, Colombia 2 days ago Bogota, D.C., CapitalDistrict, Colombia 1 week ago Bogota, D.C., Capital District,Colombia 2 months ago Customer Success Engineer I - ProductionOperations (Hybrid Work Schedule) Bogota, D.C., Capital District,Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1month ago Operations Projects - E commerce Manager Bogota, D.C.,Capital District, Colombia 1 week ago Bogota, D.C., CapitalDistrict, Colombia 5 months ago Bogota, D.C., Capital District,Colombia 10 hours ago Bogota, D.C., Capital District, Colombia 1month ago Bogota, D.C., Capital District, Colombia 1 week ago We’reunlocking community knowledge in a new way. Experts add insightsdirectly into each article, started with the help of AI.#J-18808-Ljbffr