Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up. - Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise. - Trouble shoot by way of remote access. - Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS. - Set up and maintain all VPN connections for remote accessing the system at a location. - Ability to troubleshoot hardware and software problems. - Should be capable of doing Root Cause Analysis on a problem. - Must know the Network fundamentals, general network setup and device configuration. - Good knowledge of server hardware, Disk storage technology, I/O devices. - Proficient with provisioning MySQL instances and data migration. - Ensure performance, security, and availability of databases. - Prepare documentations and specifications. - Handle common database procedures, such as upgrade, backup, recovery, migration, etc. - Background in highly available systems and image capture/management systems. - Extensive knowledge on Active Directory, Management and Implementations. - Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software. - Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives. - Prepare Policy & Procedures for the IT Department and for the user department. - Managing Disaster Recovery Process and ensuring regular daily backup is taken. - Antivirus setup and day to day support. - Able to plan, assign and take the report from the IT team. - Maintains a system error / progress logbook and deals with reported problems. - Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. - Monitors and maintains proper inventory of hardware and software license. - Is aware of IT Security Policies and ensures implementation through regular staff training. **Essential qualifications for the role are**: - Minimum educational qualification is a diploma with mandatory work experience of atleast 2 years in the hospitality sector