Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire custome... Ver más We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. Job Responsibilities: • Communicate complex information in a simplified and clear manner. • Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. • Understand and empathize with customers when interacting with a wide range of different personality types. • Collaborate with product, program, marketing and engineering teams. • Act as costumer voice and define and implement innovative solutions. • Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce. What You’ll Need: • Basic Understanding of supporting and using Windows and Linux operating systems • Basic Understanding of support tools like Zendesk, Jira, Confluence Salesforce. • Bachelor’s degree or studies in Computer Science or a related field is preferred. • Excellent English skills to communicate both verbal and written. • Ability to work in a fast-paced environment. • Ability to work in a high pressure, highly flexible environment. • Basic understanding of MQTT and cellular network protocols desirable. Questions: 1. OSI model 2. Mac address 3. Getaways 4. Ip Address difference between Private and public IPV4 5. Linux- Command lines. Discs. 6. Windows ram disc registry, certificates in store, users, active directory, installing packages, Ram utilization, network utilization, checking logs. 7. Cloud technology- Cloud providers. Cloud service models. We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. Job Responsibilities: • Communicate complex information in a simplified and clear manner. • Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. • Understand and empathize with customers when interacting with a wide range of different personality types. • Collaborate with product, program, marketing and engineering teams. • Act as costumer voice and define and implement innovative solutions. • Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce. What You’ll Need: • Basic Understanding of supporting and using Windows and Linux operating systems • Basic Understanding of support tools like Zendesk, Jira, Confluence Salesforce. • Bachelor’s degree or studies in Computer Science or a related field is preferred. • Excellent English skills to communicate both verbal and written. • Ability to work in a fast-paced environment. • Ability to work in a high pressure, highly flexible environment. • Basic understanding of MQTT and cellular network protocols desirable. Questions: 1. OSI model 2. Mac address 3. Getaways 4. Ip Address difference between Private and public IPV4 5. Linux- Command lines. Discs. 6. Windows ram disc registry, certificates in store, users, active directory, installing packages, Ram utilization, network utilization, checking logs. 7. Cloud technology- Cloud providers. Cloud service models. Profesional Universitaria Ingeniería de sistemas Computación Ingeniería de telecomunicaciones Ingeniería de redes y telecomunicaciones Tecn Electrónico 1 año de experiencia 1Vacante #J-18808-Ljbffr