Involves the completion of basic administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. **General job description**: - Prepare all necessary customs forms to allow import, export and transit procedures to carry out in a timely, efficient and effective manner for shipments arriving and departing by air, i.e., master guides, cargo manifests and general declarations, invoices and any additional related documentation. - Prepare forms detailing custom duties, duties and taxes / VAT. - Prepare international manifests to ensure cargo release in a timely manner. - Ensure full compliance of all ramp activities with country policies and tax laws and in compliance with FedEx rules, procedures, practices and rules. - Interact with customs officials and coordinate customs activities with internal staff. - Contact customers to provide information and inform about any additional tax payments. - Keep all customs documentation well organized and filed correctly. - Perform the classification and transfer of cargo to other airlines when required. - Process submission of flight information through customs computer system. - Track cases for different shipments. - Inventory management of loads found in urgent shipping warehouses. - Control of supplies and inventories. - Support load-captain function if required **Minimum**Experience**: - Technician/technologist in international trade or business with two years of experience in handling air cargo, procedures, policies, customs laws and regulations and customs clearance processes at the airport. - Good verbal and written communication skills. - Driver's license, preferable. - Good administrative skills and computer knowledge. - Management of the English language in the customs area. - Must be able to work flexible hours, including weekends and holidays when/if required. FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: - 2020 Fortune’s World Most Admired Companies (14th) - 2019 Fortune’s Best Places to Work (15th) - 2019 Forbes’s One of the “Best Employers for Diversity” - 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) - 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years - 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible - 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. - 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.