Join to apply for the Customer Success Manager role at Simetrik Join to apply for the Customer Success Manager role at Simetrik Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Simetrik About the role We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining and growing relationships with our most important customers. You will work closely with our sales and product teams to ensure that our customers are satisfied with our products and services. Responsibilities Serve as the primary point of contact for our most important customers Build and maintain strong relationships with key stakeholders Understand our customers’ business needs and provide solutions to meet those needs Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services Collaborate with our product team to ensure that our products meet the needs of our customers Monitor customer usage and provide insights to our product team to drive product improvements Develop and execute customer success plans to ensure customer satisfaction and retention Provide customer feedback to our internal teams to help drive continuous improvement Qualifications 4+ years of experience in customer success or account management Strong communication and interpersonal skills Ability to build and maintain strong relationships with customers Ability to understand complex business needs and provide solutions Strong analytical skills and ability to use data to drive decision-making Experience working in a fast-paced environment Bachelor’s degree in business, marketing, or a related field If you feel that you meet the qualifications for this position, we encourage you to apply. We offer competitive compensation packages and a dynamic work environment. Well-funded and proven startup with large ambitions and competitive salaries. Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. Open communication with management and company leadership Small, dynamic teams = massive impact 100% Remote Work (You choose where to work from) 500USD a year for you to invest in learning. Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data. Join a team of incredibly talented people that build things, are free to create, and love collaborating! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Software Development, Financial Services, and Banking Referrals increase your chances of interviewing at Simetrik by 2x Get notified about new Customer Success Manager jobs in Colombia . Customer Success Manager - LATAM (remote) Medellin, Antioquia, Colombia 2 months ago Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Senior Customer Success Manager (Podcasts) Associate Customer Success Manager, Scaled Team (US & LATAM Accounts) Client Success Manager (Podcast Company) Customer Success Manager (SaaS Company - Remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Principal Customer Success Manager, Strategic Accounts Customer Success Manager (SaaS Company - Remote) Client Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 weeks ago Associate Customer Success Manager - (Remote - Colombia/Mexico) Customer Success Manager (SaaS Company - Remote) Customer Success Manager (SaaS Company - Remote) Customer Success Manager - Colombia (Renewals) Senior Customer Success Manager (Podcasts) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Senior Customer Success Manager, Deel IT Bogota, D.C., Capital District, Colombia 4 days ago Customer Success Specialist (Bilingual: Spanish/English) Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Success & Onboarding Project Manager Principal Customer Success Manager, Strategic Accounts (Trilingual: English, Spanish & Portuguese We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr