Job description Star Charge is a smart energy solution provider, developing smart charging and energy hardware, reliable software, and worry-free services. Our smart charging hardware products include both AC and DC units. We have core R&D technologies such as the Internet of Things, dynamic power distribution, and V2X (vehicle to anything) technology. In the light of our supports with providing smart transportation and smart energy through innovative applications of the industrial Internet, we could finally realize the long-term dream of “Mobility Electrification, Energy Digitaliszation”. Star Charge is a global leading provider of EV charging solutions and energy solutions. With a strong commitment to sustainability, Star Charge aims to revolutionize the way we charge and power electric vehicles, enabling a cleaner and greener future. Star Charge website: https://www.starcharge.com Summary We are looking for a Field Service Technician who is passionate about providing the best quality of service for our customers and helping them to solve problems. You will be facing customers directly and traveling to customers’ sites frequently. If you are up to challenges and like a rewarding career, then you will likely to be successful in this role. You will be working closely with HQ engineering teams to solve problems for the customers. Your Main Responsibilities Conduct site visits to troubleshoot, diagnose and repair EV chargers. Process, escalate tickets, track resolution status for customers. Track customer’s issue, provide customer support and serve as client’s escalation point. Support executing FW manual test cases and other hardware/firmware development activities. Produce clear and concise request reports and communicate issues clearly with HQ personnel. Other related service technician responsibilities. Required Knowledge and Skills Good understanding of installation, commissioning, troubleshooting, electrical safety and equipment O&M. Possesses license and knowledge to work with high voltage electrical equipment. Basic English communication skills to communicate with colleagues outside of Brazil. Required Education and Experience 2 years of education beyond high school in college or technical school At least 1 year of work experience in EVSE/Solar/ESS O&M, automotive, construction, installation and network operation. Preferred Education and experience Bachelor’s degree in electrical engineering, automation, mechanics, electronics or equivalent fields. 3 years of work experience in EVSE/Solar/ESS O&M, automotive, construction, installation and network operation. Physical requirements Being able to lift and move equipment weighing up to 50 pounds. #J-18808-Ljbffr