Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers — amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility — our people are energized problem solvers who take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us! Job Description We are seeking a Change & Problem Senior Analyst who will manage the design, execution, and continuous improvement of the Change Management, Release Management, and Problem Management processes within the IT organization. The role ensures minimal disruption to IT services while enabling rapid delivery of changes and releases. Your Responsibilities: Change Management: Organize and lead the Change Advisory Board (CAB) meetings, facilitating discussions regarding proposed changes. Manage the Change Management Office (CMO) to ensure compliance with policies. Develop and improve Change Management processes. Oversee the lifecycle of all changes, from request through implementation and closure, including risk assessment, impact analysis, and documentation. Monitor change success rates, identify trends, and implement corrective actions to enhance the process. Problem Management: Develop the Problem Management process, focusing on identifying the root causes of IT incidents. Coordinate problem investigations with technical teams to identify and document causes. Track problem resolutions, ensuring closure and recurrence prevention. Identify potential problems and implement preventative measures. Monitor problem resolution success and insights to improve the process. The Essentials - You Will Have: Engineering degree or related experience The Preferred - You Might Also Have: Experience in Change, Release, and Problem Management Understanding of ITIL (certification preferred) Familiarity with Agile methodologies (SAFe and Scrum) Openness to new technologies and process improvements What We Offer: Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program – your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development... and other local benefits! #LI-PT2 #LI-hybrid Rockwell Automation’s hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. #J-18808-Ljbffr