Join to apply for the Customer Success Manager role at Cafeto Software . 2 days ago Be among the first 25 applicants. Description A typical day might include: Managing a book of business of up to 60 commercial accounts. Becoming an Apptega product expert and translating product knowledge into strategic business recommendations. Ensuring customers are up and running within 30 days of onboarding. Meeting with customers quarterly to drive adoption and recognize business value. Conducting Quarterly Business Reviews with key stakeholders. Managing renewals proactively starting 120 days before their date. Identifying upsell opportunities through strategic conversations. Driving reviews, surveys, and case studies participation. Monitoring platform usage and uncovering training opportunities. Collaborating with Support and Product teams for technical issues and feedback. What You Have Experience in the Cybersecurity industry (1-2 years in GRC or compliance-related products). Experience with HubSpot CRM and Pendo. Experience managing renewals and expansion opportunities. SaaS experience preferred. Excellent communication and interpersonal skills. Strong time and project management skills. Results-oriented with ownership mindset. Ability to build rapport with various customer personas. Proactive engagement to drive adoption and value. Additional Details Seniority level: Entry level. Employment type: Full-time. Job function: Other. Industries: IT Services and IT Consulting. Referrals increase your chances of interviewing at Cafeto Software by 2x. Get notified about new Customer Success Manager jobs in Colombia . #J-18808-Ljbffr