At Salvatech, we're passionate about delivering results with the best talent in each industry. We create innovative solutions that deliver exceptional outsourcing services, creating value for companies to grow their staff abroad. Job Overview We're seeking a proactive and empathetic Customer Service Representative to be the first line of support for our customers, ensuring they receive outstanding service and technical assistance. - Serve as the first point of contact for customer inquiries and technical support requests via email, phone, and other communication channels. - Provide excellent customer service by responding to inquiries promptly and professionally, maintaining a high level of customer satisfaction. - Troubleshoot and resolve issues related to product usage, including data analysis, user account management, and system configurations. - Collaborate with internal teams, such as product development and engineering, to identify and resolve complex technical problems and ensure timely resolution. - Document and track customer interactions, including details of inquiries, issues, and resolutions, using our CRM system. - Educate users on product features and functionalities, offering guidance on best practices. - Identify opportunities to improve customer support processes, and provide feedback to the team for continuous improvement. - Stay updated on industry trends and advancements in educational technology to effectively address customer needs and concerns. To perform this role effectively, you must have: - A quiet home office space to work optimally. - A stable internet connection (minimum 100 MB). - A laptop/desktop with updated software. - A secondary backup internet option to ensure reliability.