Human Resources Generalist at SkyCom BPO | Talent Acquisition | School Psychology | Quarterback Colombia National Team Account Manager Salary: 5,000,000 COP + 1,000,000 COP Monthly Performance Bonus Benefits: Discounts with Opticians, Odontology and Psychology, Psychological Counseling Services, Referral Plan, and Comfama Benefits. We are looking for a talented Account Manager to join our team! If you are a relationship builder with a strategic mindset and a passion for client satisfaction, this is your opportunity. The ideal candidate will be able to identify the needs of current customers and help them succeed by developing effective communication with clients and internal teams to address and mitigate issues. Lead, mentor, and develop a team of Supervisors, QAs, and Trainers for a telecommunications account, focusing on retention, sales, and customer service, ensuring performance and customer satisfaction targets are exceeded. Oversee daily operations, monitor KPIs, and implement data-driven strategies to improve team efficiency. Build and maintain strong relationships with clients to ensure satisfaction and foster long-term partnerships. Identify opportunities for upselling and cross-selling to promote business growth. Develop and execute strategic plans tailored to each client to meet their needs and objectives. Act as the primary contact, addressing client concerns and resolving issues efficiently. Collaborate with internal teams (sales, operations, marketing, finance) to ensure seamless service delivery. Track key account metrics and provide regular reports to clients and leadership. Manage contract renewals, negotiations, and compliance to maintain strong relationships. Stay informed about industry trends and competitor activities to provide valuable insights to clients. Minimum requirements include: Bachelor’s degree in Business Administration, Marketing, or a related field. At least 2 years of managerial experience as an Account Manager or similar client-facing role. Exceptional negotiation, communication, and problem-solving skills. Strong organizational and strategic thinking abilities. Availability to work a flexible schedule, including weekends if needed. Apply today and become part of a company that values growth, excellence, and teamwork! #J-18808-Ljbffr