Hey, it's time for you to join us in showing the world that we are a company that is changing paradigms, revolutionizing the way we perceive time! Do you want to know why Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of EVERYTHING, where everyone has the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Interested in how you'll make an impact? Discover your Rappi mission and how you'll deliver magic with us. Revisa cómo impactarás nuestro ecosistema: Cargo is Rappi’s B2B logistics as a service (LaaS) solution. Currently, Cargo operates with a select group of retailers and is in constant development. Our goal is to become LATAM leaders in "last-mile as a service" by developing a robust solution and streamlined business operations, enabling us to scale and help our partners excel in e-commerce, identifying opportunities within our operations and for our partners. We are seeking a global Customer Success Sr Analyst for our Cargo team, passionate about technology and highly analytical. In this role, you will support sales teams by designing growth and operational strategies to maximize value for partners across 9 countries. As part of Rappi, your responsibilities will include: Applying growth strategies to increase order potential for small and medium-sized partners Managing the collections cycle, including settlement, invoicing, and collections Achieving targets for quality metrics Identifying process improvement areas and proposing solutions Implementing growth campaigns and consulting with partners to grow their businesses Gathering and communicating partner feedback and market needs for product development Designing analytics sharing methods and standardizing dashboards and presentation templates (note: this role does not build dashboards but designs them) And what are the requirements to join this neon universe? 3-6 years of professional experience in analytical roles within tech or logistics Bachelor's degree, preferably in a quantitative or business field Ability to manage relationships with internal and external stakeholders Fluent in a second language, either English or Portuguese Ability to analyze complex problems and develop effective action plans Skills in translating data into stories and presenting them clearly Entrepreneurial, proactive, and productive with a "roll up your sleeves" attitude Intermediate or advanced skills in Excel and SQL #J-18808-Ljbffr