**Title: Team Leader AFR** **Location**: GSC BOG Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. **Key Responsibilities**: - Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results. - Measure and control the performance of the program and resources according to the objectives defined. - During the implementation phase. - Control the processes within the quality standards and guarantee the compliance with administrative rules. - Actively participate and maintain an excellent relationship with process owners/ business partners. - Provide timely feedback for the team in charge. - Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager. - Analyze and present the capacity utilization of the programs in charge. - GSConnect usage and accuracy of the information. **Skills / Requirements**: - Professionals in Industrial Engineering, Business Administration, International Business or similar occupations. - Min 4 years of work experience - Min 1 Years of experience leading teams. - Previous experience in project management (Desirable), active leadership and teamwork. - High level of English (dialogue, writing, listening). - High level of Portuguese (Desirable) - Advanced level of MS Excel and other MS Office tools. - Teamwork and autonomy **Relevant information**: - Annual performance bonus - Type of Contract: Indefinite - Directly with DHL Colombia.