GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._ **Job Summary** **Primary responsibilities will be to**: - Review and resolve issues or requests from Ford’s dealership through virtual platforms, - Customer support for part identification requests and status inquiries for paralyzed and non-paralyzed units. - Handle telephone requests from internal and external clients. - Help with the process of incorporate parts and activate prices. - Execute various requirements from the CDP as requested by the Supply, Service, and Commercial areas. - Generate reports for the status of orders of paralyzed units. - Report any incidents or issues to the Supply, Service, and Commercial areas for prompt resolution. - Recent graduate or current student in Mechanical Engineering, Industrial Engineering, or related fields in supply and logistics. - Customer service skills. - Analytical skills. - Proactivity and initiative. - Effective Communication. - Excel medium level. - English medium level. - With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter._